Posted by LtLatency

Its a plague in game now. Its especially worse in QP or arcade because the matchmaker will pair you vs a smurf level 20 with an actual level 20 player on your team.

My last 5 games were ruined by smurfs.
its a freaking plague worse than aimbots have ever been. it completely wrecks the matchmaking and any chance for MAYBE a fair game once in a while. The game was bad enough with snowball wins before but this is just taking it to a new level.

At which point do you take control of your game and take action?

Apologies. I have been gone so I have not read every post in this thread. But I will give you some thoughts.

I think there are two separate concepts:

1) Smurfing. I would define this as an experienced player buying a second account to reset their account progress and internal matchmaking rating (MMR)

2) Boosting. This is behavior some players engage in in Competitive Play where one player is more skilled than their partner and attempts to "carry" the lower skilled player to a higher skill tier.

Boosting is bad and we are very actively working on preventing and punishing this behavior. Rules like the 500 SR differential in Comp above Diamond exist because of Boosting. There is nothing about Boosting that is acceptable and we want you to know that we are taking great efforts to minimize the impact on "fair" players.

Smurfing -- and I know this isn't what you want to hear -- isn't really that big of an issue. For example, a few weeks ago one of the Pro Overwatch players created a smurf account and was streaming from it. We were able to watch his MMR internally and compare it against his "main" account. Within 15 games, the MMR's were equal. I know there is a very bad perception of Smurfing. But the reality is, skilled players are moved rapidly out of lower skill situations.

I've also personally witnessed a few cases of players assuming someone is smurfing when they are not. One of the people I play with is highly skilled. He played a ton in the beta. He works on the Heroes of the Storm team and plays Heroes most nights. But occasionally he comes and plays OW with us because he really enjoys the game. As a result, he is way lower level than we are. Most of us are 3-5 stars... and he is about level 30. Every time we group with him, someone accuses him of being a smurf. But he's not.

Anyway, we will always monitor deviant behavior and if we feel like there is behavior occurring that hurts honest, fair players, we will take action. We are definitely working on the boosting issue.