Jul 12, 2016
Now that we’ve revealed our upcoming hero, Ana, we know that some of you may want to try to prepare for her arrival either by stocking up on Loot Boxes or holding off on opening the ones you already have.
Before you do that, though, please remember the following: Loot Box contents are generated at the time that they earned or purchased, NOT when they are opened.
This means that any Loot Box you earn or purchase now, or at any point before Ana is released, will not have a chance to contain her cosmetic items. Only those Loot Boxes that are earned or purchased after she is live and playable on your gaming platform will be eligible for her skins, sprays, voice lines, hero emotes, etc. (This is how the system will continue to work for future content updates, too.)
/cue “The More You Know”
We hope this helps! (PS – If you’d like to learn more about Ana, click here.)